Frequently Asked Questions (FAQ)

1. What is appointment automation for clinics?

Appointment automation is a system that automatically handles bookings, reminders, cancellations, staff selection, and payments without phone calls or manual work.
Patients book online 24/7, and the system manages everything in the background.

2. What problems does this solve for my clinic?

Our system helps clinics:

  • Reduce missed appointments (no-shows)

  • Save staff time spent on phone calls

  • Avoid double bookings

  • Accept bookings outside working hours

  • Improve patient experience

  • Increase monthly revenue automatically

3. How does the system work for patients?

Patients can:

  1. Choose a service (e.g. consultation, cleaning, treatment)

  2. Select a doctor or specialist

  3. Pick an available date and time

  4. Receive automatic confirmation and reminders via SMS or email
    Optional: Pay online before the visit.

4. Can patients choose between different doctors or services?

Yes.
Patients can:

  • Choose specific doctors

  • Select multiple services in one appointment

  • See real-time availability

  • Get automatic pricing and duration calculations

This is ideal for clinics with multiple practitioners.

5. What types of clinics is this best for?

This system works best for:

  • Dental clinics

  • Medical clinics

  • Physiotherapy clinics

  • Aesthetic & beauty clinics

  • Wellness centers

  • Diagnostic centers

If you take appointments, this system fits.

6. Do I need technical knowledge to use it?

No.
We set everything up for you, including:

  • Booking logic

  • Staff calendars

  • Services and pricing

  • Notifications

  • Integrations

Your team only needs basic training (we provide it).

7. Can this replace my receptionist?

It doesn’t replace staff, but it removes 60–80% of manual booking work, allowing your team to focus on patients instead of phones.

8. Does it send reminders automatically?

Yes.
Patients receive:

  • Appointment confirmations

  • SMS & email reminders

  • Cancellation or rescheduling notifications

This significantly reduces no-shows.

9. Can it integrate with my existing website?

Sometime yes.
We can:

  • Add it to your current website

  • Build a new booking page if needed

  • Integrate with Google Calendar or Outlook

  • Connect WhatsApp, email, or SMS systems

10. Is the system secure and GDPR compliant?

Yes.
We use GDPR-compliant platforms and follow best practices for:

  • Patient data protection

  • Secure access

  • Data privacy

We can also advise on Cyprus-specific compliance if required.

11. How long does setup take?

Typical setup time:

  • Simple clinic: 5-10 days

  • Multi-doctor clinic with complex services: 10-20 days

Training is included.

12. How much does it cost?

Pricing depends on:

  • Number of doctors

  • Number of services

  • Automation complexity

  • Integrations (payments, WhatsApp, CRM)

We offer:

  • One-time setup fee

  • Monthly management & support plans

(Exact pricing provided after a free consultation.)

13. What makes your service different?

We don’t just install software.

We:

  • Design the booking flow for higher conversions

  • Automate reminders and follow-ups

  • Reduce no-shows and lost revenue

  • Customise everything for your clinic

  • Use AI-based logic where it adds value

You get a system, not just a tool.

14. Can I upgrade or change the system later?

Yes.
You can add:

  • More doctors

  • More services

  • Online payments

  • AI chatbots

  • Advanced reporting

The system grows with your clinic.

15. How do we get started?

Simply book a free consultation.
We will:

  1. We will show you a demo

  2. Understand your clinic workflow

  3. Identify automation opportunities

  4. Propose the best setup

  5. Handle everything from start to finish